Return & Exchange Policy
Last updated: June 2026
Return Window
We have a 3-day return policy — you have 3 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, all of the following conditions must be met:
- You must have an unboxing video of the unopened package, recorded continuously from beginning to end.
- The item must be in the same condition as received — unworn, unused, with tags attached, and in its original packaging.
- You must provide your receipt or proof of purchase.
How to Start a Return
Contact us by email at info@pridenjoy.co to initiate a return request. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Returns must be shipped to the following address in Indonesia:
PRIDENJOY Returns
Gg. Sukamanah No.334, Sukamanah,
Kec. Paseh, Kabupaten Bandung,
Jawa Barat 40383, Indonesia
Return Shipping Fees
Free return — if the mistake is on PRIDENJOY's part (wrong item sent, defective product, or damaged on arrival). We cover the return shipping label.
Consumer-paid + $40 charge — if the return is due to consumer preference or mistake (wrong size ordered, change of mind). Return shipping is fully at the consumer's expense, plus an additional $40 handling charge applies.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately at info@pridenjoy.co so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned under any circumstances:
- Cream Chino Pants
- Any product with the hangtag removed
- Items that have been soaked, washed, or worn
- Sale items
- Gift cards
Please contact us if you have questions about your specific item before initiating a return.
Exchanges
The fastest way to get the right item is to return the item you have, and once the return is accepted, place a separate order for the new item.
Need help selecting the correct size? Contact us before ordering and we'll guide you.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, your refund will be automatically processed to your original payment method within 14 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 14 business days have passed since your return was approved, please contact us at info@pridenjoy.co.