How to Return Items: A Clear Shipping & Return Guide






ORDER PROCESSING

All orders placed on pridenjoy.co are processed Monday–Friday. Our logistics team operates on a strict dispatch sequence to ensure each industrial-grade article is inspected before departure. We do not process orders during weekends or major public holidays. Once your order is authorized and dispatched, a formal notification containing your tracking credentials will be issued via email.

DISCLAIMER: To maintain operational flow, cancellation and address modification requests cannot be accepted once the order has entered the processing stage.




WORLDWIDE ZERO SHIPPING COST

As part of our Global Value Protocol, Pride N' Joy provides Zero Shipping Cost on all articles worldwide. There is no minimum purchase required. Whether you are ordering a single heavy-gauge accessory or a full rotation of 17oz selvedge denim, the shipping cost is fully subsidized by the brand.

Note: While shipping is subsidized, the timeline of the transit is subject to the performance of our premium courier partners.




INTERNATIONAL DUTIES & TAXES

For international shipments, orders may be subject to local customs duties and taxes as determined by the destination country. These fees are regulated by local authorities and are the responsibility of the recipient. Please note that these duties and taxes are non-refundable.








Return & Quality Protocol

RETURN POLICY

Our commitment to craftsmanship is absolute. If you are not satisfied with your investment, you have 7 days from the date of delivery to initiate a return sequence.

  • Condition: Articles must be in Original Industrial Condition: new, unused, unwashed, and with all original technical tags still attached.

  • The Unboxing Protocol: To authorize a claim for defective or incorrect articles, a clear and unedited Unboxing Video is mandatory. This video serves as the primary technical evidence to verify the condition of the article upon arrival.




LOGISTICS FEE STRUCTURE

Reason for Return Logistics Fee Protocol
Customer Error (Incorrect size, Change of mind) $40 (USD) Deducted from the final refund to cover regional routing and re-processing.
Brand Error (Defective article, Wrong item dispatched) $0 (FREE) Fully subsidized by Pride N' Joy upon verification of the Unboxing Video.






SELF-SERVICE RETURN PORTAL

All return submissions must be authorized through our portal.

  • Authorized Returns: Once approved, you will be issued an official pre-paid return label.

  • Inspection Window: Upon arrival at our hub, allow 3-5 business days for a technical inspection.

  • Refund Execution: Following a successful inspection, the refund (minus the $40 fee if applicable) will be processed to your original payment method.

EXCHANGES

To maintain the integrity of our global inventory rotation, Pride N' Joy does not offer direct exchanges. 1. Submit a return for your current article (subject to the $40 fee for customer errors).

2. Initiate a new order sequence for the preferred size or article.

SYSTEM INTEGRITY DISCLAIMER

Any return received without an authorized label or failing to meet the "Original Industrial Condition" will be rejected at our loading docks. Pride N' Joy reserves the right to flag accounts showing irregular return patterns to protect our community of enthusiasts.

Understanding Our Return Policy

Knowing how to return items starts with understanding our return policy. We accept returns within 30 days of purchase for most products, provided the items are unused and in their original packaging. Some exclusions may apply, such as customized or final sale products. Being familiar with these conditions ensures a smooth return process. Additionally, customers are encouraged to keep their receipt or order confirmation as proof of purchase. Adhering to these guidelines will help you avoid delays and ensure your return is processed efficiently.

Step-by-Step Process for Returning Items

If you’re wondering how to return items, follow these straightforward steps. First, contact our customer service team to initiate the return request. They will provide you with a return authorization number and instructions on packaging your item securely. Next, ship the item using a traceable shipping method to avoid lost parcels. Once we receive and inspect the returned item, a refund or replacement will be issued promptly according to your preference. This clear return process aims to make your experience hassle-free and transparent.

Shipping Costs and Refund Timelines

When learning how to return items, it’s important to understand shipping costs and refund timelines. Generally, return shipping costs are the customer’s responsibility unless the item is defective or incorrect. After we receive the returned item, processing typically takes 5-7 business days. Refunds will be issued to the original payment method. Tracking return shipments is highly recommended to avoid disputes. Clear communication with our customer support team can help answer any questions about costs and timelines, ensuring you stay informed throughout the refund process.